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Basic Customer Service Skills: The Heart of Communications

On Demand

Course Overview

Course Quality Rating

Course Description
This course covers the basics behind effective communications. The “Total Package” of communication helps participants understand the components of communication.

This course is provided by Missouri Department of Health & Senior Services and will require a secondary login and/or registration. Click the LAUNCH button below to start or be taken to the course.

Target Audience
Professionals interested in effective communication skills

Learning Objectives
Upon completion of this course, the learner will be able to:

  1. Discuss the communication process
  2. Discuss the importance of listening
  3. Explain the barriers of effective communication

Council of Linkages Core Competencies for Public Health Professionals (COL)/COL Tier(s)
None listed

Professional/Disciplinary Competencies
None listed

Online/ Self-study

Credit /CEU
None available

22 mins.

None listed

Course Publication Date
None listed

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