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Basic Customer Service Skills: The Heart of Communications
On Demand
Course Overview
Course Quality RatingTBDCourse DescriptionThis course covers the basics behind effective communications. The “Total Package” of communication helps participants understand the components of communication.This course is provided by Missouri Department of Health & Senior Services and will require a secondary login and/or registration. Click the LAUNCH button below to start or be taken to the course. Target AudienceProfessionals interested in effective communication skills Learning ObjectivesUpon completion of this course, the learner will be able to:
Discuss the communication process
Discuss the importance of listening
Explain the barriers of effective communication
Council of Linkages Core Competencies for Public Health Professionals (COL)/COL Tier(s)None listed Professional/Disciplinary CompetenciesNone listed FormatOnline/ Self-study Credit /CEUNone available Duration22 mins. SpecificationsNone listed Course Publication DateNone listed